Shipping policy

We are located at Onehunga, Auckland, New Zealand, and all the stock showing on our website is physically in Auckland to send the products immediately.

We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only.

The delivery timeframes are usually 1-2 working days and rural address are usually 2-3 working days for National delivery.

When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.  

If you have any questions regarding the status of your shipment, Our Sales will try our best to help you contact the courier company.  However, we have no controls over the courier companies' delivery timeframe or outcome.  Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.  

We can change the delivery address if the order is not shipped.

Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with the courier company.

Normally all packages require a signature for delivery unless permission or instruction is given by the customer to leave the goods without a signature.  In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies.

We are not responsible for lost or stolen packages or packages delayed in transit.

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.